Privacy Policy

CLC Mobile App Privacy Policy

Effective Date: 07/10/25
Last Updated: 07/10/25

Chow Luck Club Limited ("CLC," "we," "our," or "us") operates the CLC Mobile App and respects your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our app and services.

1. Information We Collect

We may collect the following types of information when you use the CLC Mobile App:

a) Personal Information (Provided by You)

  • Name, email address, phone number
  • Payment details (for Chow Lucky Plus memberships)
  • Profile information (profile picture, gender, location preferences)

b) Automatic Data Collection (App Usage Data)

  • Device information (IP address, device ID, operating system)
  • Usage data (interactions with coupons, ads, membership activity)
  • Location data (if you allow location-based services)

c) Payment Information

  • Transactions are processed via Stripe; we do not store credit card details.

2. How We Use Your Information

We use your data for the following purposes:

  • To manage memberships, offer coupons, and process transactions
  • To personalize user experience and recommend relevant promotions
  • To communicate with you about updates, promotions, and service-related matters
  • To enhance security, detect fraud, and enforce app policies
  • To analyze app performance and improve services

3. How We Share Your Information

We do not sell your personal data. However, we may share information with:

  • Service providers (e.g., Stripe for payments, analytics tools for app performance)
  • Partner merchants (only if you redeem their coupons or consent to promotions)
  • Legal authorities (if required by law, fraud investigation, or security purposes)

4. Your Rights & Choices

Under New Zealand’s Privacy Act 2020, you have the right to:

  • Access and request a copy of your personal data
  • Correct any inaccurate personal details
  • Request deletion of your account and data
  • Opt out of marketing communications

To exercise your rights, please contact us at: info@chowluckclub.com

Please note: Each user account is limited to use on a single device only. We are not responsible for any loss, security issues, or irregularities caused by account access or usage across multiple devices.

5. Data Security & Retention

We implement encryption and secure servers to protect your data. User data is retained only as long as necessary for operational and legal purposes.

6. Third-Party Links & Services

Our app may contain links to third-party websites. We are not responsible for their privacy policies or data practices.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or in-app notifications.

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